Scribbles Shop is the official source for products designed by Sarah's Scribbles comics. If your question isn't addressed below, you can contact store support here. Emails are usually answered within 1-2 business days.
How are my items shipped?
- All of our products are shipped using USPS in the USA. International orders are shipped using UPS. Currently we do not offer options for expedited shipping.
- For international orders, once your package reaches the destination country it is then handled and delivered by your country's local postal service.
Shipping Prices & Customs Fees
- For international shipments, item prices DO NOT include any customs fees assigned by your country. Please be mindful of additional costs that may occur after purchase of items from SarahsScribblesShop.com.
- Shipping prices are determined by standard USPS rates based on weight.
Why are my items shipping separately?
- If a signed print is ordered this will ship in a tube and will arrive separately from the rest of your order.
- If you order multiple in-stock items along with a preorder, the entire order will be held until the preorder release. To expedite shipping of the other products, please order them separately.
- Preorder delivery time will be updated on the product page. Please note that the delivery schedule may change from the original estimate.
- Preorders may be canceled before shipping begins, just email shop (at) SarahsScribblesShop (dot) com with your order number and you'll be refunded in full.
- If your item was damaged, lost/stolen in transit, or incorrect, simply reply to your confirmation email to get your issue resolved. For damaged or incorrect items, please include a photo of the item for reference.
Holiday Shipping times:
- Before ordering for holidays or a specific event like a birthday, please order well in advance to be sure it arrives in time.
If you have any other questions, don't hesitate to contact us!